Privacy Policy
Food & Desire (“we”, “our”, “us”) is committed to providing quality services and protecting your privacy. This policy outlines our ongoing obligations to you regarding how we manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
A copy of the Australian Privacy Principles may be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of personal information we collect include: names, addresses, email addresses, phone numbers, and facsimile numbers. We collect your personal information in various ways, including:
- Directly from you (e.g. interviews, correspondence, telephone, facsimile, email, website enquiries, social media, and publications)
- Publicly available sources
- Third parties
We collect your personal information for the primary purpose of providing our services to you, responding to enquiries, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
When you enquire or subscribe to any of the Food & Desire group of brands, your email address may be shared among these brands to provide you with relevant email updates and marketing communications. You may opt out of receiving such communications at any time. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When collecting personal information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.
Sensitive Information
Sometimes, we may collect sensitive information (such as health details or dietary requirements) if it’s necessary for our services. We only collect this with your consent or as required by law.
Collection from Third Parties
Where reasonable and practicable, we will collect your personal information only from you. In some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
- To third parties where you consent to the use or disclosure
- Where required or authorised by law
- To service providers or contractors engaged by us to perform services on our behalf (such as IT or marketing providers), who are bound by confidentiality and privacy obligations
We do not disclose personal information to overseas recipients unless it is necessary for the provision of our services and we have taken reasonable steps to ensure that the overseas recipient does not breach the APPs.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. However, most personal information will be stored in client files which will be kept by us for a minimum of 7 years, as required by law.
Access to and Correction of Your Personal Information
You may request access to the personal information we hold about you and request its correction if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading, subject to certain exceptions under the Privacy Act.
If you wish to access or correct your personal information, please contact us in writing (see contact details below). We will respond to your request within a reasonable period. No fee is charged for access requests, but an administrative fee may be charged for providing copies of your personal information.
To protect your personal information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If you believe that the information we hold about you is incorrect or outdated, please contact us as soon as practicable so we can update our records.
Policy Updates
This policy may change from time to time and is available on our website.
Privacy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or the way we handle your personal information, please contact us at:
Contact Us
If you have any questions, concerns, or complaints about our privacy practices, please contact us:
Food & Desire
112 Munro Street, South Melbourne, VIC 3205
info@foodanddesire.com.au
(03) 8646 6000